Member Services Site-Visit Highlights: Gilmanton & New Durham

February 14, 2023

Have you ever wondered what our Member Services team does? Made up of our Member Services Manager, Brian Patnoe, and Senior Member Services Representative, Bonnie Bethune, they have over 60+ years of recycling and solid waste management experience to pull from. Together, their department offers cooperative marketing and purchasing, along with ongoing technical assistance to member communities through email, phone, and in-person site visits. They put together member-only market updates, and answer common member inquiries such as recycling trends, proper processing techniques, or market specifications. 

Recently, the Member Services team had great visits with the Gilmanton and New Durham Transfer Stations.  Brian and Bonnie were impressed with both facilities!

 “Gilmanton had some pretty cool repurposed items, which included a whole building,” noted Brian. He also scored a bag of chicken feed from the “Gilmanton Mall,” their version of a swap shop. 

Gilmanton staff, Kim Boutsianis and Ron Nason, with NRRA's Bonnie Bethune

After Gilmanton, they went to the New Durham facility and as Bonnie put it, “I was impressed with the organization of the facility and the staffs’ openness to new ideas and new programs”. The tour, led by Judy and Jon, two employees that are looking to improve the facility, were very appreciative of the visit. 

Judy emailed NRRA after and said “Jon and I want to thank both you and Brian coming to check out our transfer station! It was so nice to have some professional eyes on our spot to help us problem solve with what we're working with! Can't wait to see what we can do together in the future!”


New Durham staff, Jon and Judy, with NRRA's Bonnie and Brian

A big thanks to the NRRA member towns of Gilmanton and New Durham for allowing us to share these site-visit highlights!